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Terms & Conditions - | VRE Chester

1. Users agree to conform with Health declaration before session starts
2. We might occasionally record players during their sessions,
by making the booking You give us the right to use this footage in our social media profile.
3. Refunds for cancellations can only be provided if cancelled within 24 hours before session starts
4. Bookings do not guarantee that space would be available – in case of unforeseen
circumstances (ie equipment malfunction, electricity failure) when booking cannot be
honoured then a full refund will be provided or alternative time slot can be booked.
5. We reserve the right to refuse to serve if under customer is an influence of drugs or
alcohol.
6. We reserve the right to refuse to serve abusive or rude customers, our staff well-being
is our priority. Abusive behaviour towards staff and other customers will be reported to
Police.
7. In case of causing intentional damage to our equipment we reserve the right to report
offenders to police.
8. Discounts provided for social media shares are one time only and have to be
confirmed by looking at customer social media profile.
9. Due to equipment size, we only allow children older than 6 years old to use our rooms.
Children have to be supervised by parents at all times.
10. It is parent responsibility to ensure child is not accessing content which is not suitable
for child age. We are available for advice as to what content is right for which age
group.
11. If significant non- accidental damage is done to the equipment during play then we reserve the right to charge for repairing the damage done.